Privacy policy
Last updated: 18 October 2026. This notice describes the information used to provide Naavik accounts, course learning, payments reconciliation, and support.
Who operates this service
Naavik AI in Shipping is associated with Naavik EdTech in New Delhi, India. For privacy questions or requests, contact admin@naavik.co.in or +91 99530 73123 / +91 96536 41933.
Information we handle
Depending on the feature you use, we may handle your name, email address, account and sign-in identifiers, maritime role, student/cadet verification details, enrollment plan and status, lesson progress, assignment responses and files, certificate requests, and support messages submitted through the contact page. For the automatic student/cadet check, the uploaded ID image or PDF and the ID number typed by the learner are processed temporarily in server memory by OCR to compare their text. The document and number are not written to Firebase or site file storage; the verification outcome, institution, role, and account details are retained. This text comparison does not prove document authenticity or current enrollment. Do not submit government identity documents. Contact messages are stored in a restricted administrator inbox so the Naavik team can respond. Avoid including passwords, identity numbers, payment credentials, or confidential vessel, crew, cargo, security, or company information in assignments or messages.
Accounts and course services
Firebase Authentication supports email and Google sign-in. Firebase services store learner profile, verification, enrollment, course progress, assignment, and certificate-request records needed to operate the learning service. Uploaded assignment files are stored with the course records and are accessible to authorized administrators for review.
Payments, the free guide, and optional email updates
Payments are handled on Razorpay's hosted checkout; Naavik does not receive or store your card number, CVV, or UPI PIN. We record payment references and reconciliation details needed to associate a verified payment with an enrollment. If you request the free guide, we use your email address to deliver the requested link. Course announcements, learning tips, and article updates are sent only when you separately opt in; logging in does not subscribe you. You can unsubscribe using the link in any promotional email. Email delivery is provided by Resend when configured, and opted-in email addresses, consent source, and subscription status are stored in Naavik's Firebase service.
Offline storage and app installation
If you prepare course content for offline use, the unlocked course package and related local learning data may be stored on your device by the web app. Keep your device protected. Clear the site's stored data and sign out before sharing or disposing of the device. Offline queued assignment data is sent to the service when you reconnect and synchronization succeeds.
Samudra assistant and voice features
The Samudra assistant processes the question and limited recent chat context you submit to generate a reply. When an AI provider is configured, the message is sent to that provider for processing; do not enter account passwords, payment credentials, confidential maritime information, or sensitive personal information. If you choose to use voice input, your browser's speech-recognition feature processes your audio according to its own browser, device, and provider settings; only the recognized text you send is submitted to Naavik. Spoken replies are played by your browser's speech-synthesis feature. Naavik does not receive or store microphone audio through this assistant. Assistant replies are not account actions and do not change enrollment or payment status.
Why and with whom information is used
We use information to provide account access, course delivery, assignment review, certificate processing, student verification, guide requests, payment reconciliation, support, security, and service maintenance. Relevant service providers (including Firebase, Razorpay, hosting, email delivery, and, when enabled, the AI provider) process information needed for their services under their own terms. Providers may process information in other locations.
Retention, security and your requests
We retain account, course, and contact messages for as long as reasonably needed to operate the service, maintain learning history, respond to enquiries, resolve support or payment questions, protect the service, and meet applicable recordkeeping requirements. Retention periods may differ by record type. Access to learner and contact records is limited to authorized service and administrative functions. No online service can guarantee absolute security. You can contact us to request access, correction, or deletion; we will review and respond subject to applicable requirements and records we need to retain.
Updates
We may revise this notice when the service or its data handling changes. The current version and update date will be posted on this page. Please review it periodically.