Refunds, cancellations and payment help

How to submit a request

1. Email Naavik: write to admin@naavik.co.in or officialnaavik@gmail.com. You may also call +91 99530 73123 or +91 96536 41933.
2. Include enough information to find the payment: the email on your learner account, Razorpay payment or order ID, payment date, course plan, and a short description of the issue. Attach a payment receipt only if needed, and hide unrelated personal or financial details.
3. Acknowledgement and tracking: Naavik will acknowledge consumer complaints within 48 hours, provide a copy of the complaint as recorded, and share a reference where available.
4. Naavik will review it: we will check the payment status and amount with Razorpay, match it to the learner account and plan, and investigate any enrollment, access, duplicate-charge, or cancellation issue. We will redress the complaint within one month of receiving it, in line with applicable consumer rules.
5. We will explain the next step: where possible, we will help resolve access or account problems. If you are requesting cancellation or a refund, we will assess the request against the terms presented for that purchase and applicable law, then tell you the decision and any further information needed.
6. Approved refunds: an approved refund is submitted through the payment provider or original payment route where available. The time for the credit to appear can depend on the payment method, bank, and payment provider. Naavik will share any available transaction reference.

What we can help with

• Payment marked successful but course access has not appeared.
• Possible duplicate charge, incorrect amount, or a payment made against the wrong plan.
• A cancellation or refund request, including a question about the terms that applied when you paid.
• A payment return, failed transaction, or other checkout issue that needs investigation.

Course access is activated only after the server verifies the signed Razorpay payment event and matches the amount and plan to the learner account. A browser return page or payment screenshot alone does not confirm enrollment.

Refund eligibility and purchase terms

Refund eligibility depends on the circumstances of the request, the course purchase and cancellation terms presented before that payment, and applicable law. Please ask Naavik for written clarification before paying if the available checkout information does not answer your question. Nothing on this page removes a consumer right that cannot lawfully be excluded.

Do not assume that every request is automatically approved or that every digital course purchase is automatically excluded. Naavik will review each request and communicate the applicable terms and outcome.